Visit Kansas City Kansas

The Services Manager is responsible for organizing, coordinating and directing programs to service groups, events and visitors. The manager provides logistical and planning support for group tours, site visits, events and visitor information programs to offer a warm and welcoming experience in Kansas City Kansas. The ideal candidate should be detail-oriented and have experience in client service and hospitality industry. Some nights and weekends are required, as well as some overnight travel.

Responsibilities
Visitor Information

Coordinate distribution of visitor guide and visitor information pieces
Oversee visitors center
Coordinate visitor information booths and consumer trade shows and oversee development of Visitor Information Team to assist at information booths and events
Provide visitor information and staff information booths as needed at events
Assist with visitor programs such as guide by cell and wayfinding
Client Services

Ensure strategies and responsibilities discussed during booking of groups, meetings and sports are executed after the event is booked
Responsible for planning site visits, fam trips, and logistical support for meeting clients, groups and media
Provide clients with welcome bags, assistance with venues, hotel suggestions, restaurants, offsite activities, etc. as needed
Work with partners and maintain resource list to service clients
Keep information updated in CRM system
Group Tour

Responsible for generating sales leads, itineraries, booking and servicing of the Motorcoach and group travel markets.
Update and maintain group tour planner and website
Skills

Knowledge of client service and hospitality community.
Exceptional people skills with aptitude for professionalism, responsiveness and follow-up.
Highly motivated, energetic, and organized.
Ability to handle multiple projects/tasks, prioritize work and meet deadlines.
Demonstrated skills in public speaking, presentation, oral and written communication.
Ability to engage effectively with diverse audiences.
Proficient with Microsoft Office Suite and CRM systems.
General knowledge of Kansas City KS and the KC metro area.
Minimum Qualifications:

Candidates should have at least 2 years of experience in client service, hospitality or related industry
College degree in related field or equivalent experience
Valid Driver’s License
Ability to move and transport boxes weighing up to 50 pounds and set up trade show and information booths
Ability to work evenings/weekends when necessary.
Occasional overnight to attend trade shows
Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:

Monday to Friday
Work Location: Hybrid remote in Kansas City, KS 66101